Github alerts on Inbox

A day or so ago, the product team at Google Inbox made some updates in terms of how the application handles email coming from Github. I think they made similar changes to Trello too but I haven’t been using Trello much (tbh I had forgotten about it and it looks like I set up my account 4 years ago) so this probably applies to Trello if you have teams using Trello and as a result, receive lots of emails from Trello. I don’t.

I am watching a dozen or so Github open source projects, however, none of them huge, but a couple of them are relatively active and generating email on a regular basis.

One of the reasons I liked Inbox was that it effectively sorted my email into stuff that was worth annoying me about and stuff that wasn’t. This means that for all those Facebook, Twitter and other automated and mass email sendings, my phone didn’t bother me and I could review those at my leisure, like waiting for stuff to cook or whatever. Github was sorted into the Forums post and this suited me because anyone who needs to check who has updated a Github repo on their phone while they are out is not really the sort of person I tend to consort with.

As of yesterday though, this has stopped. Inbox now informs me every single time I get an email from Github. The sad part about that – for me probably – is that there are a good deal more Github notifications yesterday for one project than a) usual and b) I get from human beings on a day to day basis. As a result, Inbox has been annoying me with Github alerts, alerts which I can only get rid of by unwatching the projects in Github. Amongst the things I cannot tell Inbox to do at the moment is not to send lock screen/audible alerts to the phone for Github originating email.

The way they bundled Github in the Inbox itself is nice. But I cannot understand why it occurred to no one in Google land that enforcing an audible/buzz alert on the phones without a way to switch that off was a stupid, stupid idea which had the potential to wreck Inbox utility for some users. As for anyone whose subscribed to a lot of Github projects, their phones must be going crazy. Mine was annoying because it meant that a buzz alert no longer meant that I’d gotten actual email from a human for the most part, only that someone somewhere had updated a Git repo. Essentially, my phone started crying wolf over the email it was receiving. It used to alert me to personal/potentially important email. Now it alerts me to definitely not urgent for me email, email I want to receive, but do not want a lockscreen alert for.

I sometimes think that people working in the tech sector work inside a bubble and do not have access to a diverse enough pool of users for testing purposes. The first thing I would have said to someone if I’d been testing this is “You have to give users the options to switch off audible and lock screen alerts for these things. For many people, they may represent non-essential, non-urgent email and you’re stripping away useful meaning of those alerts”.

Up to yesterday I knew that if my phone buzzed an email alert, it was probably something I needed to look at now. As of yesterday, now if it buzzes, it’s probably a Github alert. This does not improve my life.

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